Privacy Policy

Effective Date: 02/06/2025

Introduction

Fissure Surgery Indore (“Fissure Surgery Indore”, “Website”, “We”, “Our” or “Us”) is the owner of this website and any associated mobile applications (collectively referred to as “Website”). The terms ‘You’ or ‘Your’ refer to You as the user (whether You are a Registered User, Unregistered user, or Healthcare Professionals) of the Website or of the services offered by the Website (“Service”).

This Privacy Policy, together with our Terms of Use and any other applicable policies, forms part of our agreement with you (“the Agreement”).

Fissure Surgery Indore is committed to Your privacy. This privacy policy (“Privacy Policy”) applies to the collection, use, storage, processing, disclosure, and transfer of Your Information when You use the Website and/or the Services.

Why This Privacy Policy?

This Privacy Policy is published in compliance with:

  • Section 43A of the Information Technology Act, 2000
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
  • Other applicable laws of India

This Privacy Policy covers:

  • The type of information collected from Users, including Personal Information and Sensitive Personal Data
  • The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information
  • How and to whom Fissure Surgery Indore will disclose such information

Consent

Important: By using our Website, providing us Your Personal Information and/or Personal Sensitive Data, or by making use of the features provided by the Website, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy.

You acknowledge that You are providing Your Personal Information and/or Personal Sensitive Data out of Your free will.

Note: You have the option not to provide us the Personal Information and/or Personal Sensitive Data sought to be collected. You can also withdraw Your consent at any point by writing to us at [insert email address]. If You do not provide us Your Personal Information or withdraw consent, we may not be able to provide certain services and may restrict Your access to parts of the Website.

Changes to the Privacy Policy

This privacy policy may be reviewed and updated periodically. We reserve the sole discretion to amend this privacy policy from time to time in compliance with applicable laws of India. Continued use of the Website after any changes implies your acceptance of the updated policy.

What Information is Collected?

We collect two types of information: Personal Information and Non-Personal Information (collectively referred to as “Collected Information”).

Personal Information includes:

  • Name
  • Date of Birth
  • Email address
  • Phone number
  • Gender
  • Medical history and health records
  • Physical, physiological, and mental health condition
  • Financial information (only when required for payment processing)
  • Login credentials
  • Location data

Note: We may seek permission to use camera, microphone, and contact data where required for our services.

Non-Personal Information includes:

  • Usage details (time, frequency, duration, and pattern of use)
  • Browser information (IP address, browser type, language, operating system)
  • Website navigation data
  • Log files and analytics data

How Do We Collect Information?

We collect Your Information through:

  • Website registration and profile creation
  • Service bookings and consultations
  • Contact forms and inquiries
  • Website usage and navigation
  • Cookies and similar technologies
  • Direct communication with our team

How is the Information Used?

We use Your Information for the following purposes:

  • Medical Services: To provide fissure surgery consultations, treatment planning, and follow-up care
  • Appointment Management: To schedule and manage your medical appointments
  • Communication: To respond to Your inquiries and provide service updates
  • Personalization: To customize Your experience on our Website
  • Payment Processing: To handle financial transactions securely
  • Technical Support: To address any technical issues you may encounter
  • Legal Compliance: To comply with applicable laws and regulations
  • Service Improvement: To analyze and improve our medical services and Website functionality

How Information May Be Shared

Important: We may share Your Information in the following circumstances:

  • Medical Team: With our qualified medical professionals involved in your care
  • Service Providers: With trusted third-party service providers who assist in delivering our services
  • Legal Requirements: When required by law, court orders, or government authorities
  • Business Transfers: In case of merger, acquisition, or sale of our practice
  • Emergency Situations: To protect your vital interests or public safety

Cross-Border Transfers: We may transfer Your Information across borders when necessary. We ensure appropriate safeguards are in place to protect Your data according to this Privacy Policy.

Protection of Personal Information

We are committed to protecting Your Personal Information through:

  • Industry-standard security measures
  • Encrypted data transmission
  • Secure storage systems
  • Limited access controls
  • Regular security audits

Disclosure of Your Information will only be made in accordance with this Privacy Policy and applicable Indian laws, particularly the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Third-Party Links

Our Website may contain links to third-party websites. Important: We are not responsible for the privacy practices of these external sites. We encourage You to read their privacy policies before providing any personal information.

Updating Your Information

Important: If Your Personal Information changes or You need to update/correct Your details, You may:

  • Update Your profile directly on our Website
  • Contact us at [insert email address]
  • Call us at [insert phone number]

We will make reasonable efforts to incorporate changes within a reasonable timeframe.

Data Retention

We retain Your Personal Information for as long as necessary to:

  • Provide our medical services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Medical records may be retained for longer periods as required by medical practice standards and applicable laws.

Your Rights

You have the right to:

  • Access Your Personal Information
  • Correct inaccurate information
  • Request deletion of Your data (subject to legal requirements)
  • Withdraw consent (where applicable)
  • Lodge complaints about data processing

Compliance with Laws

Important: You may not use our Website or Services if any terms of this Privacy Policy conflict with applicable laws in India or Your country of residence.

Grievance Officer

We have appointed a Grievance Officer to address concerns regarding Your Personal Information processing.

Our officer will attempt to resolve Your issues in a timely manner.

Disclaimer

Important: Fissure Surgery Indore reserves the right to change, modify, add, or delete portions of this Privacy Policy at any time at our sole discretion. Please review this policy periodically for updates.

This Privacy Policy was last updated on 02/06/2025